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Guest Blog : Helping yourself to IT support
The changing face of the Service Desk The role of the traditional service desk has been to provide a centralised and consistent function to help resolve issues, problems and fulfil requests. However...
View ArticleGuest Blog : Unlearning ITIL or just using the customer’s language?
The morning after the itSMF 2012 Awards Dinner is possibly not the best time to schedule the session that was most likely to pique attendees’ interest. But Aale Roos’ presentation on Unlearning ITIL...
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